Shipping & delivery
Effective October 22, 2026 · CHENAULT COMMERCE LLC
Online checkout is not open yet. We are not accepting orders or collecting payments on this website. The policies below describe the service terms that will apply when online ordering launches. Contact customer care for product enquiries; an enquiry is not an order.
Where we deliver
At launch, delivery is limited to residential and business street addresses in the contiguous United States. International destinations, Alaska, Hawaii, US territories, APO/FPO and PO boxes are not included in the initial service. If your destination is unsupported, contact us before ordering. A shipping destination will only be accepted when the checkout offers a service to it.
Processing and transit
Our standard processing target is 1–3 business days after an accepted order and payment confirmation. Standard carrier transit is estimated at 3–7 business days after dispatch. Business days are Monday–Friday, excluding public holidays. Processing and transit are separate periods; estimates are not guaranteed arrival dates. Any different product-specific processing or preorder date must be disclosed before purchase. We do not offer undisclosed preorders.
Shipping charges
The launch shipping schedule is $8 standard shipping for merchandise subtotals below $150 and free standard shipping for subtotals of $150 or more, after discounts and before tax. The final shipping charge and any tax will be shown before an order is submitted. These rates are not currently available for purchase because checkout is disabled.
Dispatch location and tracking
The company mailing address is in Simi Valley, California. A mailing address does not establish the dispatch location of every item. Any origin or fulfillment information that materially affects charges or delivery will be disclosed before purchase. Once dispatched, we will email the tracking information. A carrier may need 24–48 hours to show its first scan.
Delays and cancellations
If we learn that an order will not ship within the promised time, we will notify you with a revised date and offer the choice to accept the delay or cancel the unshipped merchandise for a prompt refund. If you do not consent to a delay when consent is required, we will cancel and refund the affected order. You may ask to cancel before dispatch; we will confirm whether fulfillment can still be stopped.
Address errors, missing or damaged packages
Review your address before submitting an order. Contact us immediately to request a correction; a dispatched parcel may not be reroutable. If tracking is unclear, a package is missing, or an item arrives damaged, contact us promptly with the order number and relevant information. We will investigate with the carrier and arrange an appropriate remedy. A delivery scan does not by itself eliminate your consumer rights. Keep damaged packaging while the issue is reviewed. We do not automatically transfer the risk of loss to you when a parcel is handed to the carrier.
Changes to these terms
The shipping terms displayed at the time of an accepted order govern that order. Changes apply prospectively and do not reduce rights associated with an earlier order.
Contact support@chenaultcommerce.store
CHENAULT COMMERCE LLC
724 DENNIS AVE, SIMI VALLEY, CA 93065, United States.