Returns & refunds
Effective October 22, 2026 · CHENAULT COMMERCE LLC
Online checkout is not open yet. We are not accepting orders or collecting payments on this website. The policies below describe the service terms that will apply when online ordering launches. Contact customer care for product enquiries; an enquiry is not an order.
30-day return window
For eligible merchandise, request a return within 30 calendar days after delivery by emailing customer care with your order number, item and reason. After receiving return instructions, dispatch the return within 14 calendar days. A return request does not need to arrive at our facility within the initial 30-day request period.
Condition and eligibility
Items should be unworn, unwashed and unaltered, with original tags, included accessories and packaging. Brief indoor try-on is acceptable; footwear should be tried on a clean indoor surface. Please package items securely. Normal inspection is not the same as using an item. If the item has a defect, was misdescribed, or is incorrect, the remedies below apply regardless of ordinary change-of-mind conditions.
Exceptions
Gift cards, personalized goods and hygiene-sensitive items that have been unsealed after delivery may be excluded from change-of-mind returns, but only when the exclusion was clearly disclosed before purchase. Discounted merchandise remains returnable unless a specific final-sale designation was prominently disclosed before purchase. No exclusion removes rights for defective, damaged, incorrect or misdescribed goods.
Return shipping and fees
For a change-of-mind or fit return, the customer pays the actual return postage. If a prepaid label is offered, its exact cost will be disclosed before you agree to use it and may be deducted from the refund only with your agreement. We do not charge a restocking fee. For an item that is faulty, damaged on arrival, incorrect or materially misdescribed, we cover reasonable return shipping and arrange an appropriate replacement or refund. Do not send a return before receiving the correct destination and instructions.
Refunds
We aim to inspect a received return and notify you of the outcome within five business days. Approved refunds will be initiated to the original payment method within five business days after inspection. Your financial institution may require additional processing time. The refund will include the returned merchandise price and applicable refundable tax. Original standard shipping is also refunded when the entire order is returned; upgraded shipping above the standard option is refundable where required or where the problem was our responsibility. For cancellations and unshipped orders, any required prompt-refund timelines take precedence over the inspection process.
Exchanges
Contact us to check size or color availability. We will confirm whether a direct exchange is available or whether a return followed by a new order is needed. We do not promise replacement stock before confirming it.
Damaged, faulty or incorrect items
Contact us as soon as reasonably possible with an explanation and, if helpful, photos. Photos help assess the issue but do not replace rights under applicable law. Please keep the item and packaging while we arrange a remedy. The 30-day change-of-mind window does not restrict any longer statutory remedy.
Return issues
If a return does not meet ordinary eligibility conditions, we will explain the reason and discuss available next steps instead of disposing of your property without notice. Keep your tracking receipt until your return is resolved.
Contact support@chenaultcommerce.store
CHENAULT COMMERCE LLC
724 DENNIS AVE, SIMI VALLEY, CA 93065, United States.