Frequently asked questions

Can I place an order now?

Not yet. You can browse products, select sizes and colors, and add items to your shopping bag. Payment processing and final order submission are not active.

Which currency are prices shown in?

US dollars (USD). Prices are reference catalog prices until checkout opens; an enquiry is not an order.

How do I choose a size?

Check the product description and any measurements, then email us with the item name and preferred size. We will help clarify fit and availability.

Where will you ship?

The initial launch plan covers the contiguous United States, with 1–3 business days for processing and an estimated 3–7 business days for carrier transit. Please read the Shipping & Delivery page for scope and terms.

What is the return policy?

The launch terms provide a 30-day return request window for eligible items. See Returns & Refunds for condition requirements, shipping responsibility, refund timing and exceptions.

Is the listed address a physical store?

It is the business mailing address. There is no walk-in retail service. Please contact customer care for return instructions before sending any item.

Contact support@chenaultcommerce.store
CHENAULT COMMERCE LLC
724 DENNIS AVE, SIMI VALLEY, CA 93065, United States.